Please complete this Ways To Pay form if you wish to pay your bill by Direct Debit or Continuous Credit Card.

Unmetered accounts
Monthly payments spread the total of your quarterly water bill over three months. Your water bill will indicate the total amount charged and the amount to be taken from your account or charged to your credit card each month and the dates on which the amount will be taken. We will inform you in advance of any tariff increases and will not change the amount you pay without informing you first.

Metered accounts
Spread the cost of your water over 12 equal monthly instalments with Jersey Water’s Budget Payment option. Your monthly payment will be calculated based on your metered consumption history or, if your supply is newly metered, on the number of people living in your property.
Once your Payment Plan is set up we will write to you informing you of the monthly payment amount we will collect from your bank account or credit card. We will assess your payments against your water consumption at least annually to ensure that your payments remain on
track to cover your water charges. We will not make changes to the amounts that you pay without informing you first. Any brought forward balance will be carried forward and included in the monthly payment calculation. You will receive your water bill each quarter as normal and this will show your charges for water, the

Direct Debit -
Direct Debit takes the hassle out of paying your water bill and will also save you £1 per quarterly bill because Direct Debits are more cost effective for us to process. You need no longer worry about writing a cheque, posting your payment to us or queuing to pay your bill. You can choose to pay your bill in monthly installments or quarterly as each bill is due. Click here for more information.

Continuous Credit Card -
If you don't want to pay by direct debit but would still like a trouble free way of paying your water bills, payments can be made under the Continuous Credit Card Payment option. Click here for more information.

Online - If you have a valid Debit or Credit Card simply click here and follow the instructions on screen. 

Online Banking - All the major banks have Jersey Water listed as a named payee on the ‘Payment Services’ section of their website. Simply input the bill amount and your water account number and authorise the payment in the usual way.

By Post - Cheques should be made out to ‘Jersey Water’. Alternatively, debit or credit card details should be completed on the reverse of the payment advice slip. The payment advice slip
and cheque (if applicable) should be posted to: Jersey Water, PO Box 69, Jersey, JE4 9PN Envelopes should be stamped with the correct amount of postage.

By Telephone - Please telephone the Customer Accounts Department (click here) with your customer number and credit or debit card details.

In person at the Company's offices - You can pay by cheque, cash, debit or credit card at the Company's offices during normal opening hours.

In person at the Post Office - You can pay by cheque or cash at any Jersey Post Office. Please make cheques payable to the 'Jersey Post Limited' and take your water bill with you to the Post Office. To find the location of your nearest Post Office (click here).

BACS transfer - Commercial Customers wishing to pay by BACS transfer should contact the Customer Accounts Department (click here) for further details.

Receipts
If you would like a receipt please return the whole bill to us with your payment. We will stamp it as paid and return it to you.

Payment advice slip
In order to ensure your payment is processed promptly please return the payment advice slip (the tear off strip at the bottom of your water bill) with your payment.

Questions about payments
If you have a question about your payment please contact our Customer Accounts Department (click here).

Payment difficulties
If you are genuinely unable to pay your water bill on time you should contact the Customer Accounts Department (click here) as soon as possible to discuss your situation. Whilst we cannot reduce the amount that you must pay, we will try and agree a payment plan that clears up the amount you owe in a reasonable period of time. If you fail to keep to your side of the agreement we have no alternative but to take action to collect the full amount owing, this can involve the disconnection of your supply and legal action.

Disputing your bill
If you dispute the amount on your water bill, or do not think you are liable for the bill, you must contact the Customer Accounts Department (click here) at the earliest opportunity. We will aim to resolve the situation with you as soon as possible. However, if there is any amount of a bill, which is not in dispute, this must be paid immediately.

Goods and Services Tax (Jersey) Law 2007
Under the Goods and Services Tax (Jersey) Law 2007, where applicable, we are required to charge for and collect GST on the value of water supplied. GST is charged at the standard rate of 3% and is shown separately on the face of your bill.