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Please complete this Ways To Pay form if you wish to pay your bill by Direct Debit.
Unmetered accounts
Monthly payments spread the total of your quarterly water bill over three months. Your water bill will indicate the total amount charged, the amount to be taken from your account each month and the dates on which the amount will be taken. We will inform you in advance of any tariff increases and will not change the amount you pay without informing you first.
Metered accounts
Spread the cost of your water over 12 months with Jersey Water’s Budget Payment Plan. Your monthly payment will be calculated based on your metered consumption history or, if your supply is newly metered, on the number of people living in your property.
Once your Payment Plan is set up we will write to you informing you of the monthly payment amount we will collect from your bank account. We will assess your payments against your water consumption at least annually to ensure that your payments remain on track to cover your water charges.
We will not make changes to the amounts that you pay without informing you first. Any brought forward balance will be carried forward and included in the monthly payment calculation.
You will receive your water bill each quarter as normal and this will show your charges for water, the payments that you have made and the balance on your account.
Direct Debit makes paying your water bill easy. You will also receive a £1 reduction per bill for choosing to pay this way. You need no longer worry about writing a cheque, posting your payment to us or queuing to pay your bill. You can choose to pay monthly or quarterly as each bill is due. Click
here for more information.
If you have a valid Debit or Credit Card simply click
here and follow the instructions on screen.
- All the major banks have Jersey Water listed as a named payee on the ‘Payment Services’ section of their website. Simply input the bill amount and your water account number and authorise the payment in the usual way.
Cheques should be made out to ‘Jersey Water’. Alternatively, debit or credit card details should be completed on the reverse of the payment advice slip. The payment advice slip and cheque (if applicable) should be posted to: Jersey Water, PO Box 69, Jersey, JE4 9PN.
- Please telephone the Customer Accounts Department (click
here) with your customer number and debit card details.
- You can also pay by cheque, cash, debit or credit card at the Company’s offices during normal opening hours or, at any Jersey Post Office. To find the location of your
nearest Post Office (click
here).
- Commercial Customers wishing to pay by BACS transfer should contact the
Customer Accounts Department (click
here) for further details.
If you would like a receipt please return the whole bill to us with your
payment. We will stamp it as paid and return it to you.
In order to ensure your payment is processed promptly please return the
payment advice slip (the tear off strip at the bottom of your water bill)
with your payment.
If you have a question about your payment please
contact our Customer Accounts Department (click
here).
If you are genuinely unable to pay your water bill on time you
should contact the Customer Accounts Department (click
here) as soon as possible to discuss your situation.
Whilst we cannot reduce the amount that you must pay, we will try and
agree a payment plan that clears up the amount you owe in a reasonable
period of time. If you fail to keep to your side of the agreement we have
no alternative but to take action to collect the full amount owing, this
can involve the disconnection of your supply and legal action.
If you dispute the amount on your water bill, or do not think
you are liable for the bill, you must contact the Customer Accounts Department
(click
here) at the earliest opportunity. We will
aim to resolve the situation with you as soon as possible. However, if
there is any amount of a bill, which is not in dispute, this must be paid
immediately.
GST is charged at the applicable rate and is shown separately on the face of your bill.
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