Direct Debit
You can pay your bills by Direct Debit either monthly or quarterly.

Monthly - Each quarter we will send you your water bill as normal. Monthly payments spread the total of your quarterly water bill over three months. Your water bill will indicate the total amount payable, the amounts to be debited from your account each month and the dates on which the amounts will be taken (usually the 20th of the month).

Quarterly - Each quarter we will send you your water bill as normal. The full amount will be debited from your account on or around the 20th of the month.

Set up your Direct Debit
To arrange to pay by Direct Debit, simply print out and fill in the Payment Selection Form (click here to download (74k)) and post it to the Customer Accounts Department (click here).

You need to complete section 1 and 3, selecting Direct Debit as the payment option.

Changes to payments
We will inform you in advance of any changes to our tariff structure and will send you your bill each quarter with the payment amounts detailed on it.

Direct Debit Guarantee

• This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
  
• If there are any changes to the amount, date or frequency of your Direct Debit Jersey Water will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Jersey Water to collect a payment, confirmation of the amount and date will be given to you at the time of the request
  
• If an error is made in the payment of your Direct Debit by Jersey Water or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society
          - If you receive a refund you are not entitled to, you must pay it back when
            Jersey Water asks you to
  
• You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.