Hosepipes and sprinklers

In our efforts to encourage the wise use of mains water in the Island, the Company’s terms and conditions of supply require customers who use a hosepipe, supplied from mains water which is not charged on a metered basis, to pay an annual hosepipe charge.

The charge goes toward the cost of providing water for non-essential purposes (e.g. car washing, garden watering, boat cleaning, etc). If you use a hosepipe, supplied from mains water, you are respectfully requested to contact the Customer Services Department so that your account can be updated.

[quote align=”center” color=”#999999″]In the event of a restriction on hosepipe use, the Company will reimburse customers pro-rata, based upon the period of restriction, calculated to the nearest day.[/quote]

The hosepipe charge is normally charged to customer accounts annually in March. In the event of a restriction on hosepipe use, the Company will reimburse customers pro-rata, based upon the period of restriction, calculated to the nearest day. Please see the schedule of tariffs and charges for details of the current hosepipe charge.

The payment of a hosepipe charge does not authorise the use of sprinklers, automated watering or irrigation systems or unattended hoses. Where premises have a swimming pool, automated garden watering system (e.g. sprinklers, etc) or use hoses on an unattended basis all services supplying that premises are required to be charged for on a measured basis (by way of water meter). To advise the Company of your use of any of the above items please contact the Customer Services Department.