Monday – Friday: 8.45am – 5.00pm (Closed Bank Holidays)
Click here if you are moving home or changing address
Information on ways to pay
24 Hour Emergency?24 Hour Emergency Contact T: 01534 707302
In the event of an emergency affecting the mains water supply to your property please contact the 24 Hour emergency response line above.
If the number is busy please be patient as the same problem may also be affecting other properties in your area. Click here to go to our emergencies page for guidance on common problems.
Please note that if the problem you are experiencing is an internal plumbing problem you should contact a qualified plumber directly.
Before telephoning the emergency helpline response number you should ensure that you have taken steps to minimise any potential damage to your property.
Customer ServicesOpening Hours:
Monday – Friday: 8.30am – 5.00pm (Closed Bank Holidays)
T: 01534 707301
24 Hour automated payment line call:
020 8629 1276 with your customer account number and debit or credit card details.
Pay on line
Set up a Direct Debit online
Tell us you are moving home
Email Customer Services
Please do not send credit card details to us by email. Sending information by email is not secure. Jersey Water does not accept any responsibility for the security of information sent to the company over the internet and by email.
CareersIf you wish to contact us regarding Careers opportunities, please email us using the Careers enquiry form
Feedback and ComplaintsWe want your experience with Jersey Water to be a positive one and we are continually looking at ways we can enhance the service we offer. To help us achieve this, we would love to hear your views on what we do right, where we could improve or any other suggestions that you have.
We welcome customer feedback, whether good or bad, and would be very grateful if you could take the time to tell us what you think.
We investigate all suggestions and complaints, will take any remedial action promptly and, where a reply is required, will reply to you within ten days of receiving your comment or complaint.