Set up or change your direct debit

Paying by direct debit is an easy way to manage your water bill and includes a £1 reduction on each bill.

Monthly budget plan 

You can spread the cost of your water bill over 12 equal monthly payments. Your monthly payment will be calculated based on:

• your metered water usage history, or
• the number of people living at your property

For metered customers, budget plans are reviewed annually and adjusted to reflect actual usage.

For non-metered customers on domestic assessed volume prices, your monthly payments will be updated on 1 January each year.

We will always notify you before making any changes to your direct debit payments.

You can set up or change your direct debit using the form below or by calling us on 707300. You will need your customer account number and bank details.

Complete a  direct debit

Set up a new direct debit or change an existing one(required)

This is a new direct debit

Change my existing direct debit details

Use this form to set up a new direct debit instruction or tell us if you have changed your bank or bank account details.

First name(required)

Last name(required)

Customer account number(required)

If you are a new customer and you are setting up a new account enter ‘New’

The 6 digit number that is on your water bill

Email address(required)

This is the email address where we will send your water bill and other bill related correspondence

Daytime telephone number(required)

Paperless billing

I wish to receive my bills by email

Select payment frequency(required)

Choose to spread your water bills over 12 equal monthly payments or pay one quarterly payment which is collected in full on your desired payment date.

Monthly

Quarterly

Select desired payment date(required)

Select appropriate box

4th

11th

20th

28th

Number of permanent occupants (adults and children)(required)

Please enter the number of occupants (this is needed in order to accurately set up your payments)

Instruction to pay your Bank or Building Society

Name(s) of account holder(s)(required)

As it appears on your bank statement

Originator’s Identification Number

Bank/building society account number(required)

Bank account number is 8 digits

Name of your bank or building society(required)

Branch sort code(required)

Enter 6 digit code including dashes, for example, 12-34-56

Is the account in your name? (required)

Yes

No

Are you the only signatory required to authorise this Direct Debit(required)

If your bank account requires more than one person to authorise debits on the account you will need to complete the Ways to Pay form (see link below) and post it to us with the required authorised signatures. If you can sign cheques or have your own debit card on this account then you are authorised and can complete this instruction online.

Yes

No

Multiple signatures

If your bank account requires more than one signature, download and send us a completed direct debit form with the authorised signatures.

Download Direct Debit form

Phone Number(required)

 

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Please pay Jersey Water from the account detailed in this instruction subject to the safeguards assured by the Direct Debit Guarantee. I understand that this instruction may remain with Jersey Water and, if so, details will be passed electronically to my bank / building society.  

The Direct Debit Guarantee

• This guarantee is offered by all banks and building societies that accept instructions to pay direct debits
• If there are any changes to the amount, date or frequency of your direct debit, Jersey Water will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Jersey Water to collect a payment, confirmation of the amount and date will be sent to you
• If an error is made in the payment of your direct debit by Jersey Water or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Jersey Water asks you to
• This Guarantee is offered by all banks and building societies that accept instructions to pay direct debits
• You can cancel a direct debit at any time by contacting your bank or building society. Please also notify us.

   

Are you human?(required)

Submit your Direct Debit Application