Jersey Water offers a critical service to the Island, our purpose is to supply safe high-quality water which will be maintained throughout the Covid-19 pandemic.
Our Customer Service Team are remote working, unless your call is urgent please leave a message and one of our team working from home will call you back.
The Company’s incident response team is reviewing the situation daily and has taken measures to mitigate the risks presented by the spread of the virus and continue business as usual.
Customer visits are by prior appointment or in the case of emergencies call our emergency number 01534 707302. Customers are able to complete most transactions, such as telling us you are moving home, pay a bill or set up or change a direct debit on our website, or you can follow this link for details of how to contact us.
Where we need to visit to complete work, we’ll take measures to ensure a safe distance is maintained between you and our employees. We are checking as we arrange and before we actually visit your home whether anybody in the home is ill or in self-isolation. If we should call at your home and you are unwell, please let our employees know immediately so that we can take the necessary precautions.
Please be assured, our priority is the health and wellbeing of our customers and our employees. We apologise for any inconvenience caused and thank you for your understanding in these exceptional times.
Jersey Water has announced that it is deferring the planned tariff increases as part of a package of measures to mitigate the impact of the Coronavirus (Covid-19) on Jersey’s water supply.
Frequently Asked Questions
Yes, contact us straight away so that we can help. We have lots of measures in place for those who might be temporarily out of work, unable to trade or earn at this time. Anyone who is having difficulty paying should contact us directly on 707300 to discuss their circumstances or find out what extra support we can offer. The sooner we talk, the sooner we can help.
The tariff increase of 2.7% was due to take effect on 1 April 2020 but will now be deferred until October 2020. We have done this to allay any concerns by customers over the amount of additional water they may be using as they stay at home and practise good hygiene.
We would encourage going cashless, especially during the Coronavirus pandemic. There are several options available to you such as online, direct debit or call us. You can also opt to receive your bills via email, sign up to e-billing here now.
Our offices are closed to the public; however, our Call Centre is open, and our team are happy to help, it may take slightly longer than usual to answer your call so please bear with us. If your call is not urgent, leave us a message and we will call you back, call 707300, our contact form or direct message us on social media Facebook, Twitter or Instagram.
Queen’s Valley and Val de la Mare Reservoirs are open to the public, please enjoy them but remember to adhere to official guidance from the Government of Jersey on social distancing; keep a distance of at least two metres from other people.
You can use this form to let us know of the change in your moving date or if you call us leave a message and one of our team will make the change and call you to confirm.
In line with the Government of Jersey’s Stay at Home Order and in order to protect both customers and employees, our team will not be entering any customers’ properties. You will still see Jersey Water employees out and about as they will be conducting essential work maintaining our drinking water supplies.
We can arrange a final meter reading, a final bill and open or close an account as required. Please notify us at least five working days prior to your move to allow us to carry out the meter reading and to complete paperwork. This can all be done online here.
Yes, we use sophisticated disinfection including ultraviolet light to ensure your water is safe to drink.