Jersey Water offers a critical service to the Island, our purpose is to supply safe high-quality water which will be maintained throughout the Covid-19 pandemic.
We are operating with a reduced Customer Service Team so unless your call is urgent please leave a message and one of our team working from home will call you back.
The Company’s incident response team is reviewing the situation daily and has taken measures to mitigate the risks presented by the spread of the virus and continue business as usual. As a result of the measures implemented, we will be working with a reduced team of customer services agents and accordingly will be temporarily closing our offices for bill payments and general enquires.
We will only be able to receive customer visits by prior appointment or in the case of emergencies call our emergency number 01534 707302. Customers will be able to complete most transactions on our website or you can follow this link for details of how to contact us.
Where we need to visit to complete work, we’ll take measures to ensure a safe distance is maintained between you and our employees. We are checking as we arrange and before we actually visit your home whether anybody in the home is ill or in self-isolation. If we should call at your home and you are unwell, please let our employees know immediately so that we can take the necessary precautions.
Please be assured, our priority is the health and wellbeing of our customers and our employees. We apologise for any inconvenience caused and thank you for your understanding in these exceptional times.
Jersey Water has announced that it is deferring the planned tariff increases as part of a package of measures to mitigate the impact of the Coronavirus (Covid-19) on Jersey’s water supply.