Jersey Water offers a critical service for Island life, our purpose is to supply safe high-quality water which will be maintained throughout the Covid-19 pandemic.
Our Customer Service Team can take your call if you can’t find what you need on our website.
We are constantly reviewing the situation and taking measures to mitigate the risks presented by the spread of the virus and continue business as usual.
In the case of emergencies call our emergency number 01534707302.
Customers are able to complete most transactions, such as telling us you are moving home, pay a bill, set up or change a direct debit on our website, or you can follow this link for details of how to contact us.
Visits to customers’ homes will continue only where necessary, Jersey Water employees will wear appropriate PPE and abide by social distancing guidance. We are checking as we arrange visits and before we visit your home whether anybody in the household is ill or in self-isolation. If when we visit your home you are unwell, please let our employees know immediately. Always check the ID of the person visiting your home.
Health officials continue to encourage customers to keep washing their hands to help slow the spread of the Covid-19 virus. Consumers can be confident that they will continue to get clean, safe, and reliable water supplies.
Please be assured, our priority is the health and wellbeing of our customers and our employees.
Frequently Asked Questions
Yes, We know this is an extremely difficult time for all customers and the last thing people want to be worrying about is how they are going to pay their bills.
We are encouraging customers to get in touch if they need support with their bills or advice.
Jersey Water has already helped many customers since the start of the Covid-19 outbreak, helping to manage the impacts of the pandemic on household budgets and avoid debts spiralling out of control.
Contact us straight away so that we can help. We have measures in place for those who might be temporarily out of work, unable to trade or earn at this time. Anyone who is having difficulty paying should contact us on 01534707300. The sooner we talk, the sooner we can help.
We would encourage going cashless, especially during the Coronavirus pandemic. There are several options available to you such as online, direct debit, at any of the Island’s Post Offices, or call us.
We can email your bills to you, sign up for e-billing here.
Queen’s Valley and Val de la Mare Reservoirs are open to the public, please enjoy them but remember to adhere to official guidance from the Government of Jersey on social distancing; keep a distance from other people and follow the one-way system when in operation.
You can use this form to let us know of the change in your moving date or if you call us leave a message and one of our team will make the change and call you to confirm.
In line with the Government of Jersey’s instructions and in order to protect both customers and employees, our team will not be entering any customers’ properties. You will still see Jersey Water employees out and about as they will be conducting essential work maintaining our drinking water supplies.
We can arrange a final meter reading, a final bill and open or close an account as required. Please notify us at least five working days prior to your move to allow us to carry out the meter reading and to complete paperwork. This can all be done online here.
Yes, just in case you were wondering, your tap water remains perfectly safe to drink and there is no risk of contracting the Covid-19 virus through it.