We are aware that customers are receiving unsolicited calls to renew “water insurance”, which claim to be on our behalf.
We can confirm that do not offer water insurance and would not contact customers to request payment or personal information for this reason.
If you receive a call claiming to be from or about Jersey Water and feel unsure about its legitimacy, end the call immediately and contact our Customer Services team directly on (01534) 707300.
Customer warning: Be aware of unsolicited calls
February 18, 2026
We are aware that customers are receiving unsolicited calls to renew “water insurance”, which claim to be on our behalf.
