Jersey Water is asking its customers to rate the quality of service they receive from the company as part of a new customer satisfaction survey launched today. The company has recently joined the UK’s Institute of Customer Service’ and has commissioned it to benchmark the Company against other UK utilities and organisations.
The survey is completely anonymous and should take no longer than ten minutes to complete. There are a series of questions covering professionalism, quality and efficiency, ease of doing business, timeliness, problem solving and complaint handling. Customers will be invited to participate in the survey via their water bill and through the company’s website.
Helier Smith, Chief Executive at Jersey Water says ‘We are committed to providing our customers with consistently good customer service. This is an excellent opportunity for our customers to let us know what they think of the service we provide and how we are doing. The results of the survey, which will be published in due course, will be used to build on our strengths and focus on meeting the ever-changing needs of our customers.’