Hosepipes and sprinklers
In our efforts to encourage the wise use of mains water in the Island, the Company’s terms and conditions of supply require customers who use a hosepipe, supplied from mains water which is not charged on a metered basis, to pay an annual hosepipe charge.
The charge goes toward the cost of providing water for non-essential purposes (e.g. car washing, garden watering, boat cleaning, etc). If you use a hosepipe, supplied from mains water, you are respectfully requested to contact the Customer Services Department so that your account can be updated.
The hosepipe charge is normally charged to customer accounts annually in March. In the event of a restriction on hosepipe use, the Company will reimburse customers pro-rata, based upon the period of restriction, calculated to the nearest day. Please see the schedule of tariffs and charges for details of the current hosepipe charge.
The payment of a hosepipe charge does not authorise the use of sprinklers, automated watering or irrigation systems or unattended hoses. Where premises have a swimming pool, automated garden watering system (e.g. sprinklers, etc) or use hoses on an unattended basis all services supplying that premises are required to be charged for on a measured basis (by way of water meter). To advise the Company of your use of any of the above items please contact the Customer Services Department.