Do You Need Help Paying Your Bill?

Please use this form to set up a new direct debit instruction or tell us if you have changed your bank or bank account details.

If you are a new customer and you are setting up a new account enter ‘New’

Your account number will appear as 6 digits then a dash and then a single digit

(in case we need to contact you)

This is the email address where we will send your water bill and other bill related correspondence

Choose to spread your water bills over 12 equal monthly payments or pay one quarterly payment which is collected in full on your desired payment date.

(Please tick appropriate box)

Please enter the number of occupants (this is needed in order to accurately set up your payments)
Instruction to pay your Bank or Building Society

(as it appears on your bank statement)

Originator’s Identification Number JW DD

Bank account number is 8 digits

Insert a dash between digits (ie: 12-34-56)

If your bank account requires more than one person to authorise debits on the account you will need to complete the Ways to Pay form (see link below) and post it to us with the required authorised signatures. If you can sign cheques or have your own debit card on this account then you are authorised and can complete this instruction online.

If your bank account requires more than one signature to access funds please download and send us a completed paper Direct Debit PDF form with the authorised signatures.&nbsp

 
 

Please pay Jersey Water from the account detailed in this Instruction subject to the safeguards assured by the Direct Debit Guarantee. I understand that this Instruction may remain with Jersey Water and, if so, details will be passed electronically to my Bank/Building Society.

 
The Direct Debit Guarantee
JW DD
  • • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
  • • If there are any changes to the amount, date or frequency of your Direct Debit, Jersey Water will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Jersey Water to collect a payment, confirmation of the amount and date will be given to you at the time of the request
  • • If an error is made in the payment of your Direct Debit by Jersey Water or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Jersey Water asks you to
  • • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
  • • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
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    More Free Support and Advice

    Don’t want to talk to us?

    These amazing organisations offer free, confidential advice and support to all islanders.

    If you are struggling with repayments,
    call for free on 0800 735 0249.

    For energy saving tips and advice,
    visit their website or call 01534 611161.

    Call 0800 735 0345 to speak to a member of the team.

    If you’re struggling to pay your bills, speak to the JT Credit Control team directly on 01534 882702.

    If you’re struggling to pay your bill or worried about rising costs, visit their website.

    Community Savings helps when you have financial difficulties by providing free assistance when in need.

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