Ways to pay your bill
There are many ways you can choose to pay your water bill. Here are the various methods of payment:
Paying by Direct Debit
Paying by direct debit is the easiest way to pay your water bill and you’ll also receive a £1 reduction per bill for choosing to pay this way. You can pay monthly, spreading your annual water charge over 12 equal monthly instalments, or quarterly as each bill is due.
Paying on our website
Paying your bill on our website is a convenient way to make a payment. Have your account number to hand, together with your debit or credit card details to make a payment.
Paying over the phone
Our automated payment line is available 24/7 365 days of the year. Call (01534) 707300 with your customer account number and debit or credit card details.
Paying at the Post Office
You can pay your water bill at any Jersey Post Office using cash, cheque, debit, or credit card. For convenience, use the Post and Pay kiosks at Broad Street or Rue des Pres.
Cheques are being phased out in line with banking trends. If paying by cheque, make it out to Jersey Post Limited and submit it at a post office. We do not accept cheques directly to Jersey Water.
For post office locations, visit the Jersey Post website.
Paying by bank transfer
All the major banks have ‘The Jersey New Waterworks’ listed as a named payee on the ‘Payment Services’ section of their website. Simply input the bill amount and your Jersey Water account number in the reference field and authorise the payment in the usual way.
Our bank details are:
Sort Code: 40-25-34 Account Number: 31450565
Payment FAQs
In order to ensure your payment is processed promptly please return the payment advice slip (the tear off strip at the bottom of your water bill) with your payment.
We know that being in debt can be very stressful, but please – don’t suffer in silence. We are here to help you work out which of our payment methods is best for you. Remember, the sooner you call us the quicker we can help – so please call us now on 01534 707300 or if you prefer you can complete this form.
If you dispute the amount on your water bill, or do not think you are liable for the bill, you must contact Customer Services at the earliest opportunity.
GST is charged at the applicable rate and is detailed separately on your bill.