We are inviting customers to take part in our annual customer service survey to help us understand what we’re doing well and where we can improve.
The survey launches today, Tuesday 1 September, and only takes a short time to complete.
Customer feedback is important; it helps us listen to customers, understand their experiences and identify practical ways to improve our service.
The survey is completely anonymous and is managed on our behalf by the Institute of Customer Service.
We use the results to compare our performance with previous years and with other UK utilities and retail companies, so we can continue to make meaningful improvements for customers.
