Opening hours:
Monday – Friday: 08:45 – 17:00 (Closed Bank Holidays)

Call us:
(01534) 707300

Pay you bill over the phone – 24-hour line:
0208 6291276 or (01534) 707300
You will need your customer account number and card details.

Tell us you are moving home or changing address

Set up a new customer account

Set up or change a Direct Debit

Pay online

Contact Customer Services

Be sure not to send credit card details to us by email as it is not secure.

24-hour emergency contact:
Tel: (01534) 707302

In the event of an emergency affecting the mains water supply to your property, contact our 24-hour emergency line.

If the number is busy, it may be that other properties are experiencing the same issue in your area.

You can find more information and help abut common problems on our emergencies page on our website.

If the problem is due to an internal plumbing problem at your property, you should contact a qualified plumber directly.

Before telephoning the emergency helpline, make sure that you have taken steps to minimise any potential damage to your property.

If you want to find our more about career opportunities at Jersey Water, visit our dedicated careers pages on our website: Careers at Jersey Water

We want your experience with Jersey Water to be a positive one and we are continually looking at ways we can enhance the services we offer. To help us achieve this, we would love to hear your views on what we do right, where we could improve or any other suggestions that you have.

We welcome customer feedback, whether good or bad, and would be very grateful if you could take the time to tell us what you think.

• Telephone our Customer Services Department: (01534) 707300
• Use our online feedback form 
• Send a letter addressed to the Customer Service Manager, Jersey Water, St Helier, Jersey, JE1 1JW
• Review our complaints process

   

We investigate all suggestions and complaints. We will take any remedial action promptly and, where a reply is required, we will reply to you within ten days of receiving your comment or complaint.

For all media enquiries email communications or call +44 (0) 1534 707300. For any other information visit our press office webpage.

If you would like to have your water supply tested, you can contact our customer service team who offer a chargeable service:

Contact Customer Services