Opening hours:
Monday – Friday: 08:45 – 17:00 (Closed Bank Holidays)

Call us:
(01534) 707300

24-hour bill payment line:
02086291276 or (01534) 707300
You will need your customer account number and card details.

Tell us you are moving home or leaving the island

Set up a new account – register your details for a water supply

Set up or change a Direct Debit

Pay online

Contact Customer Services

Be sure not to send credit card details to us by email. Sending information by email is not secure.

24-hour emergency contact:
Tel: (01534) 707302

In the event of an emergency affecting the mains water supply to your property, contact our 24-hour emergency response line.

If the number is busy, it may be that other properties are experiencing the same issue in your area.

You can find more information and help abut common problems on our emclick here to go to our emergencies page for guidance on common problems.

If the problem is due to an internal plumbing problem. you should contact a qualified plumber directly.

Before telephoning the emergency helpline, make sure that you have taken steps to minimise any potential damage to your property.

If you wish to contact us regarding Careers opportunities, please email us using the Careers enquiry form.

We want your experience with Jersey Water to be a positive one and we are continually looking at ways we can enhance the service we offer. To help us achieve this, we would love to hear your views on what we do right, where we could improve or any other suggestions that you have.

We welcome customer feedback, whether good or bad, and would be very grateful if you could take the time to tell us what you think.

• Telephone our Customer Services Department on: 01534 707300.
• Use our online form to submit your feedback.
• Send a letter addressed to the Customer Service Manager, Jersey Water, St Helier, Jersey, JE1 1JW.
• Click here to review our complaints procedure.

We investigate all suggestions and complaints, will take any remedial action promptly and, where a reply is required, will reply to you within ten days of receiving your comment or complaint.

For all media enquiries email communications or call +44 (0) 1534 707300. For any other information visit our press office webpage.

If you would like to have your water supply tested, you can contact our customer service team who offer a chargeable service:

Contact Customer Services