We are aware that customers are receiving unsolicited calls to renew “water insurance”, which claim to be on our behalf.
We can confirm that do not offer water insurance and would not contact customers to request payment or personal information for this reason.
If you receive a call claiming to be from or about Jersey Water and feel unsure about its legitimacy, end the call immediately and contact our Customer Services team directly on (01534) 707300.
Clarifying when a hosepipe ban would be needed in Jersey
August 7, 2026
With the ongoing hot and dry weather, and hosepipe bans in place in several parts of the UK, we’ve had some questions about why there isn’t a ban in Jersey
