Frequently asked questions
On this page, you will find many of your frequently asked questions, along with our answers. If you cannot find the answer you are looking for, please contact Customer Services.
What is the water pressure in my area?
We aim to provide water at the right pressure for your day-to-day use. If your water pressure seems low, you should contact a plumber to check that there is no problem with the plumbing in your property, such as a partially closed internal stop tap or a leak.
Pressure can be higher late at night when very little water is being taken from our network and most people’s taps are turned off. In the morning when people are taking a bath or shower, or watering their garden on a hot evening, there is a bigger demand for water which can cause lower pressures.
If you have no water, or your water pressure has dropped so there’s only a trickle coming out of the tap, don’t panic – there may be a burst pipe which is affecting your water supply. You check our Facebook or Twitter posts or call our emergency number 01534 707302.
Why do I have to have a water meter?
Water in Jersey is supplied by metered supplies. Meters provide you with more control of your water usage as you only pay for what you use. Water meters also play a key role in helping to manage the Island’s water supply as well as helping to identify leakage and reduce wastage.
To find out more about metering please click here.
Why are there no water mains in my area?
The Jersey Water mains water network currently covers approximately 85% of the Island. The Company extends the mains water network each year connecting more island homes. Our Network team are available to undertake a survey and provide an estimate of costs to connect to the network should you require more information.
How can I find out if I have a water leak and what should I do if I find one?
If you suspect you have a leak please contact Jersey Water and we can arrange to carry out a leak test, which will be carried out between 4am and 6am in the morning. The test will identify if the leak is the responsibility of Jersey Water or the owner of the property. If the leak is on the mains water network, Jersey Water will repair it.
If it is on the property’s pipework then it is the responsibility of the Owner or Landlord to carry out the repairs. It is advisable to carry out internal checks prior to employing a Plumber, to ensure the leak is not dripping taps, tank or toilet cistern overflows. Once you have identified and fixed the leak, Jersey Water can organise a retest to ensure the leak is repaired.
If the leak is coming from underground, then you may be entitled to a leak allowance (only for domestic customers). You will need to write to us to request a leak allowance for consideration.
To find out more about water leaks please click here.
What is a ‘m3’ or ‘square meter’ of water?
This is a measurement method used for charging for water and equates to 1000 litres of water.
How do I know my water meter is recording correctly?
Our Metering Team regularly inspect water meters as part of the reading process and also monitor if there is a large increase or decrease in water consumption, compared with previous readings.
Are you carrying out any work in my area?
Why is my water discoloured and is it harmful?
The colour of water can change if work is being undertaken on mains pipework and the ground is disturbed during repair work – particularly if the pipe work is old. In the first instance we recommend that you open your taps and let the water run for approximately 30 minutes, as this will often clear any discoloured water that may be ‘sat’ in the water system. If this does not make any difference please contact Customer Services so that we can advise your further.
Why does my water have an unusual taste?
If you feel your water has an unusual taste we can organise for the Laboratory to take a water sample and carry out a test as required.
What is the black or scaling in my kettle and how can I remedy this?
Please refer to the FAQs on the Water Quality section here.
Why is my water bill higher than normal, what can I do about it and can I save money on my bills?
If you feel that your water bill is far higher than normal, this may indicate that you have a leak and water is being lost. We can arrange for a leak test to be undertaken and further investigations carried out if required.
If you require an explanation about your water bill, our Customer Service team can look up your account details and talk you through each section of your bill and answer any questions you may have. Please note that bills will vary slightly depending on the payment method you use.
You can find out about saving money on your water bill here.
What do I need to do if I am moving or have moved property?
Jersey Water can arrange a final meter reading, a final bill and open or close an account as required. Please notify us at least two working days prior to your move to allow us to carry out the meter reading and to complete paper work.
You can find out more information about moving property here.
What’s the distance around Queen’s Valley?
There are several walking routes around Queen’s Valley Reservoir, the full circuit is 1.9 miles (3.1 km) – Click here to find out more and see the walking routes.